Nova help
Help with your Nova site
Short articles written from how the service actually works: what the free site includes (every page, forms, Google), how the address and sign-in work, what the editor does and does not do, photos, your own domain, billing, and what to do when something breaks. If your question is not here, contact us or press "Report a problem" in your account. We reply within one business day.
Start here
- What is free and what $12 a month buys Everything on the free site, including every page and Google, and the three things the paid plan adds.
- Choosing your address The rules for name.pixelpulsenova.com, reserved names, and what to do when yours is taken.
- Password and sign-in The Go live password is the account password. Forgot password, sign-in links, limits, and the second site.
Building and editing
- Editing your site Edit from your account in any browser, what you can change, how to publish the change, and what the editor does not do.
- Adding photos Image fields take a direct link. How to get one from Google Drive, Dropbox, Imgur or your old site.
- Styles in the catalog What a style is, how to pick one, and how to change colors and type afterwards.
- Signature motion and video Calm on every site, Signature and the hero video from the $12 plan.
Visitors and Google
- Forms and messages Where a visitor's message goes, what the email looks like, the screens that never send, and the limits.
- Google and your site Indexed by default, free or paid. How long it takes, robots.txt and the sitemap, and how to speed it up.
- The Nova line in the footer What the line on free sites says, why it exists, and how the paid plan removes it.
Your domain and billing
- Your own domain What the $12 plan includes, how we connect a domain you own, and what stays at your registrar.
- Billing, cancel, refund Monthly renewal, the Billing portal, cancelling, the 14 day refund, failed payments and NOVA50.
Problems and your account
- Inner pages and links Every page publishes under your address. What does not, and what to do if a link still opens the demo.
- Pausing, taking a site down, and deleting your data The three things you can ask for by email, and what each one keeps or removes.
- Getting help Report a problem from your account, the contact form, what to include, and when we answer.
Not a Nova question?
For a site we built or maintain for you, a WordPress cleanup, or anything under a written proposal, use the contact page and pick the topic that fits. Legal terms for both are on the Terms page.