When we answer
Monday to Friday, 9:00 to 18:00 Central Time, first reply within one business day, and the same-day rule for a site that is down because of Nova.
Nova support is this help center and "Report a problem" in your account. A person reads every report and answers it.
Hours
Monday to Friday, 9:00 to 18:00 Central Time (UTC−6, or UTC−5 while daylight saving time is on).
First reply
Within one business day. A report sent Friday evening gets its answer Monday.
A site that is down
If your site is down because of a problem on our side, we work on it the same day you report it, weekends included. Check the status page first: if there is an incident posted, we already know.
How to report
Press "Report a problem" in your account at app.pixelpulsenova.com, pick a topic and say what happened. You get a ticket number by email. The Getting help article lists the other ways to reach us and what to include.
What we do not offer
- Phone support.
- Support around the clock. Sites stay online 24 hours a day; the people answering work the hours above, plus the same-day rule for a site that is down.
Still stuck?
Contact us with your site address (name.pixelpulsenova.com), what you clicked, and a screenshot if you have one, or press "Report a problem" in your account at app.pixelpulsenova.com. We reply within one business day.