Terms of Service
Last updated October 2, 2026. A signed proposal or Nova checkout beats this page on that job. Email hello@pixelpulsellc.net if something here does not match what you were quoted.
About these terms
What this covers
These terms apply when you use pixelpulsegroup.com (our marketing site), pixelpulsenova.com and *.pixelpulsenova.com (Nova starter sites and the customer account), the free site report, a proposal link we send you, or when you hire us.
Two different products
Service work is scoped and priced in writing: WordPress cleanup and Care, custom sites and apps, automation, SEO retainers, presence reviews. Care at $149/mo is for a site you already run. It is not Nova.
Nova is a starter site you publish yourself on a subdomain we host. Free to publish. The paid plan (from $12 a month per site, depending on the design) connects a domain you already own, removes the "Built with Nova by Pixel Pulse" line in the footer, and lets you turn on Signature motion, plus the hero video where the design has one. Nova is not our Care plan, not custom software, and not a ranking or security product.
Nova
Nova starter sites
You are responsible for the content you publish. Do not use Nova for illegal activity, malware, phishing, or content we have to take down under law. We can suspend or remove a tenant that breaks this, with or without notice if we have to.
You can leave at any time. You can download the site from your account at any time, as static HTML with its styles, images and uploads inside, plus the content you entered (and CSVs of orders and entries where the design has them); forms and orders only work while the site is on Nova, and the zip has a file to connect the forms to another service. The text and image links you typed in are yours and you can reuse them anywhere. Hosting on our subdomain is not a transfer of your copyright in your own copy and images. The templates remain ours; your filled-in business content is yours.
Photos go in as links or uploads. You are responsible for having the right to use every image you link, and for the place it is hosted (Google Drive, Imgur, your old site) staying available: if that link breaks, the picture disappears from your site.
We are not a bank, a money transmitter, or your registered agent.
Nova subscriptions
The paid plan is $12, $16 or $24 a month per site, depending on the design, as listed on the pricing page. It is billed through Stripe. It renews automatically each month on the date you first paid, until you cancel.
Cancel. Cancel from the Billing button in your account, which opens Stripe's customer portal. Cancelling takes effect at the end of the month you already paid for; the site keeps the paid features until then and returns to the free plan after, and a connected domain stops pointing to the site. Your content and the pixelpulsenova.com address stay.
Domains. Connecting a custom domain requires the paid plan. We connect a domain you already own, by hand: you enter it in your account, we email you the one DNS change to make where you bought it, and we confirm when it answers. We do not promise a time, because a DNS change can take up to a day to spread. We do not sell, register or renew domains, and buying and renewing yours stay between you and your registrar, paid to them and not included in the plan. When you cancel, the domain stops pointing to the site at the end of the month you already paid for.
Refund. Ask within 14 days of the first charge and we refund it in full. Email us from the account's email address with the site address. Later charges are not refunded, but you can cancel at any time.
Failed payment. If a charge fails, nothing changes for 7 days: the paid features stay on while Stripe retries the card, and we send you one email. Fix the card in the Billing portal. After 7 days without a payment we pause the site and visitors see a short notice. It comes back on its own as soon as a payment goes through. We do not delete a site for non-payment.
Prices can change for new subscriptions.
Support
Nova support is the help center and "Report a problem" in your account. A person answers, Monday to Friday, 9:00 to 18:00 Central Time (UTC−6, or UTC−5 during daylight saving time). The first reply comes within one business day. If your site is down because of a problem on our side, we work on it the same day you report it, weekends included. We do not offer phone support or support around the clock.
Status
status.pixelpulsenova.com shows whether Nova and the services it depends on are up. When something breaks on our side, we post the incident there. The page is a record of what happened, not an uptime guarantee.
Your data
Email hello@pixelpulsellc.net from the address on the account to have a site, the account, or both deleted. Download the site first if you want a copy. We remove the site files, the site record and your details, and confirm by email. Backups are kept for up to 30 days and then the data is gone from those too. Stripe keeps billing records under its own rules. The privacy policy says what we collect in the first place.
Data from your site's visitors
A visitor who fills in a form or places an order on your Nova site is giving that information to your business, not to us. Forms and orders reach the email on your account, sent through Resend, and orders and entries are also kept in your account. You decide what your site asks for and what you do with the answers, and you are responsible for that data toward your own customers. We handle it on your behalf to deliver the message, host the site and keep the service safe. We do not sell it and we do not use it for our own marketing.
The companies that handle it for us are Cloudflare (hosting and the worker that serves your site), Resend (email), Google Firebase (accounts and the database) and Stripe (billing for your own subscription only). If your customers or your own rules call for a written data processing agreement, email hello@pixelpulsellc.net and we will talk it through.
Agency services
Service work
Work starts after a written scope and a number you accept. What is in, what is out, and what “done” means live in that document. New work needs a new written change. Payment terms are in the proposal (deposit, milestones, or monthly Care). For a build, at least half of the price is due before work starts and the rest before the site goes live or is handed over. Once you accept the scope and work has started, payments are not refunded: if you decide not to continue, for any reason, you keep what has been delivered up to that point and owe nothing more. Late or missing payment can pause the work.
After you pay for a deliverable, you own that deliverable as described in the proposal. Repos, DNS, and service accounts stay in your name unless the proposal says otherwise. We may show anonymized work unless you tell us in writing not to. Named case studies need your permission.
We do not guarantee search rankings, zero downtime, or that a site will never be hacked. We do the work in the scope. Incident cleanup is a snapshot of what we found and fixed then, not a forever warranty.
Free site report
The public scan reads one URL you paste. It is a technical snapshot, not a legal, forensic, or monitoring product, and not a complete security audit. Findings can be wrong or incomplete. Repair is a separate paid job if you hire us.
Proposals
A proposal link is valid until the date on it. Opening the link is not acceptance. Acceptance is what the proposal says (email, signature, or payment).
Ending a job
Either side can end an engagement in writing. You pay for work already done. Unused prepaid Care is handled in that Care agreement. We can refuse or stop work that is illegal, unpaid, or outside the scope.
Both products
Acceptable use of these sites
Do not attack, scrape in a way that knocks us over, or try to access admin, other people’s Nova sites, or proposal tokens that were not issued to you.
Liability
To the extent the law allows, we are not liable for indirect or consequential damages. For a given job, our total liability is the amount you paid us for that job in the twelve months before the claim. Nova’s free tier is provided as-is.
Changes
We can update this page. The date at the top is the current version. A signed proposal is not rewritten by a later website change unless you agree.
Law
Pixel Pulse LLC. United States law, except where a signed agreement names a specific state. If a court finds one clause unusable, the rest still applies.