There is no pause or delete button in the account, on purpose: deleting is permanent and we would rather do it with you. Email hello@pixelpulsellc.net from the address you published with, or use "Report a problem" in your account, say which site, and say which of these you want.
Pause
The address stays yours, but visitors see a neutral notice saying the site was paused by its owner. Your content, account and plan are untouched. Ask us to resume whenever you are ready. Useful for a seasonal business or a site you are not ready to show.
This is different from a pause for non-payment, which shows a billing notice and lifts on its own when a payment goes through. See Billing, cancel, refund.
Take down
The site stops answering and the address becomes free for anyone to claim. Your account and your other sites stay. If you might want it back, pause instead.
Delete your data
We remove the site files, the site record, your account and your email from our systems. Cancel the paid plan from the Billing portal first, or tell us to cancel it for you. Backups are kept for up to 30 days and then the data is gone from those too. Stripe keeps billing records under its own rules, which we cannot delete. We confirm by email when it is done.
A site with a paid plan
Pausing or taking down a site does not cancel its subscription. Cancel from the Billing portal (see Billing, cancel, refund) or tell us to, so you are not charged for a site that is offline.
Timing
We reply within one business day, and each of these takes minutes once we start.